Pre-arrival information

Prior to your arrival to Highfield Park, we would like to make you aware of a few things.

As part of your pre-arrival email you will have been sent a health questionnaire. Please ensure this is completed and emailed back to us prior to your arrival.

On arrival at Highfield Park you will be required to wear a face covering before entering the building. Once inside, please sanitise your hands before proceeding to the reception desk to check in.

The receptionist will take your temperature when you arrive at the desk. This is not recorded anywhere. Please note that anyone with a temperature higher than 38.9 will be asked to leave the premises. 

We are operating as a cashless venue at the moment so please ensure you have a suitable form of payment with you. 

Your key card for your room will have been prepared earlier in the day where it will have been sanitised before being sealed in an envelope. 

In accordnace with government guidelines, please remember that;

Face coverings must be worn at all times except for in your bedrooms or whilst sat in our bar or restaurant.

We may be operating on slightly reduced menus and offerings throughout your stay. The receptionist will be able to advise you of what is available. 

When you check out your temperature will be taken again to ensure that no symptoms have developed during your stay with us. Therefore, please ensure you do go to reception to check out and hand your key in before leaving Highfield Park.

We do hope that you have an enjoyable stay with us and follow all guidance and advice from our staff.

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