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Birthday Party - September 2018

Good Morning Zoe,

I cannot thank you and your Team enough for making my 60th Birthday celebration such a memorable event. 

Lauren was fantastic, especially when she ran up to our room and collected my speech that I had left behind. She was attentive but discrete, always available when needed but not in the room all the time, Perfect.

The food was outstanding, and felt it necessary to go and visit the kitchen and thank the chefs personally.  Every one of my guests were so impressed with the quality and presentation.

The lady on reception was welcoming and helpful, especially when my husband managed to shut us out of our room, twice!!

The waiting staff and bar staff were polite, efficient and helpful.  At breakfast the next morning, a young lady (I am so sorry, I didn’t ask her name), with long blond hair, asked me if I had had a lovely evening.  Nothing was too much for them and for that I am truly grateful.

The manager who was on duty until about 10pm was brilliant.  He didn’t seem to mind when everyone started throwing little yellow men at the wall.  The did come off and no marks were left.  Thank you.

And hopefully I haven’t missed anyone off except yourself.  You were right, it was everything that I have ever wanted.  One of the best days of my life (without being dramatic).  I loved every moment, and so did my guests.  From the bottom of my heart, thank you.

Kindest regards,

Prom - June 2018

Hi Zoe, many thanks, all went well and I think they all had a wonderful time!  Ash and Christos looked after us very well, and it just ran so smoothly. 

Overall, it was a lovely evening and Ash was very complimentary about our students at the end, both to me and our Headteachers.  The hotel is a beautiful venue, and the views over the countryside as the sun went down were really special.  In fact, a lot of students were sitting on the lawn in groups as the light faded! 

Many thanks for all your help leading up to this too!  You ensured everything was covered and made for a stress-free time in planning this event.  Please pass our thanks on to all concerned in making this such a special evening for our students!

Wedding - May 2018

Dear Megan,

Thank you so much for your email. We had the most wonderful wedding day - a big thank you to you and the whole team at Highfield for all your help in planning our day. Please also pass our thanks on to Jo who made sure our day ran like clock work, we really are so grateful to all of you. 

We don’t have our professional photos back yet, apart from a handful that our photographer sent to us as a sneak peak! I’ve attached those along with a few others for you to see.

We’ll definitely be coming back to Highfield for dinners/afternoon teas as it’s such a lovely venue! 

Kind Regards

70th Birthday Party - April 2018

We had a fantastic night on Saturday and it seems that everyone really enjoyed it. The Singing Staff went down really well and the rest of the evening flew past too soon. 

I hope my guests didn't leave the hotel in too much of a mess. 

Would you please thank Lauren and all her staff for the wonderful service and many thanks to you for organising it for me. 

We would certainly consider coming back to you for future events. 

Wedding Couple - 17th March 2018

Hi Zoe ,

Don’t really know where to start by letting you know how thankful we are to you , Ash & everyone involved in making our wedding day so amazing .

From helping me in the lead up to the day you have been absolutely amazing . 

I have had so many comments from our guests how professional everyone was & how everything just ran so effortlessly.

Admittedly we set our expectations pretty high, but everyone at Highfield have gone way beyond anything we expected.

Leanne who looked after us Friday night was an absolute star !! Again doing anything she can to help us & helping me relax !!

Ash did a sterling job on Saturday & I couldn’t have asked for more . From keeping me updated & making me laugh when I was so nervous standing outside the ceremony room ! Although I did hesitate when my Dad stepped forward , a few stern words from my Dad put me back in my place !!

Thank you so much Zoe , we are beyond grateful !!

Only downside was it went too quickly !!

Lots of love & thanks 

Corporate Client - 29th August 2017

Hi Shantelle …and…Rebecca

I just wanted to say a big thank you to you and all the support staff for hosting and helping us have a great team day yesterday.

The day went very well the room was great and perfect for our event and I know all the attendees had a great day!

Also, I know you were just next door to our drumming session…which I’m sure you and the surrounding counties were able to ‘enjoy’  …so thank you for your understanding and generosity of patience.

Once again Highfield Park shows itself to be a class above the rest when it comes to hospitality.

Many thanks,

Wedding - 28th July 2017

Hi Lauren/Christos,

We just wanted to take this opportunity to thank you for all your help in making our Wedding Day so special on Friday. We honestly had the most amazing day and everything was perfect!

All of our family commented on how lovely the venue and the staff were, which I obviously knew already but it’s always nice to hear from others!

A big compliment must also go to the Chef’s as the food was delicious.

50th Wedding Anniversary - 9th July 2017

Dear Kirsty,

On Sunday the 9th July last, my wife and I, and forty plus members of our immediate Family, enjoyed a 50th Wedding Anniversary Lunch at Highfield Park.

This was arranged for us by Shantelle Dulguerian over the last few weeks. I have already sent an email to her expressing our thanks for organising it.

However, apart from Shantelle, I also want to inform you what an excellent job Lauren and her team did looking after us on the day.

We had a brilliant time and everyone enjoyed themselves. The lunch was excellent and the weather perfect, all our guests were in a great mood including the children (most important…) and the location ideal for our event.

Lauren has a very pleasant disposition which shines through when talking to her. She is very polite, and was always on hand at the right time to ensure our day went smoothly. Excellent service. Well Done a Gold Star!

We would not hesitate to recommend Highfield Park to any of our Friends. We are planning to return to sample one of your Afternoon Tea’s.

Thank you very much.

with Kind regards

Corporate Client - 3rd July 2017

Hi Kirsty – I hope all’s well with you.

I wanted to say ‘thank you’ to you and all the staff at Highfield Park for such good service throughout this academic year.  I think the lunches are even better since Highfield became independent and a big thank you is due to Tom and his team for that and for always catering so well to my special diet – and the changes I’ve made to that, too.  The Headteachers really value being able to sit down to a hot, three-course meal.  The room is usually well set-up and thanks are due especially to Ash who gives such warm, friendly and efficient service always.  Thanks too to the friendly reception team: the Headteachers commented that they always get a warm, friendly welcome.  The ambience that you and your team create help to make the meetings the success that they are: the Heads love Highfield Park and even though many are struggling with deficit budgets again, they want to continue to come to Highfield Park for as long as possible.

Little touches like chocolate left on the chairs and Kelly coming round with ice creams in the afternoon when it was so hot recently are really appreciated.   I appreciate it too when you or Ash offer me (and Bill, my husband who’s my driver at the moment!) a coffee when we’re setting up the room first thing.

And Zoe deals with all the bookings so well and is such a friendly, helpful person to deal with.

While the Heads admired the new ‘Beckham wedding style chairs’ (!), they’ve not found them comfortable to sit in for very long – some people are quite short so their feet don’t reach the floor and others found it hard to squash into them as I think they’re a bit narrower.  So would it be possible please to have the chairs we had before or something similar?  I think I saw some in the bar area that have been covered.

I’ve been struggling with an illness since early November and it’s meant a lot and been a great relief that I know I can count on a certain standard of care and service at Highfield.

Best wishes.

Wedding - May 2017

Hi Vanessa

We can't thank you, Kelly and the whole team at Highfield enough for our amazing day.  We really had the best day and was so much more than we ever imagined.

The whole team were so friendly helpful and accommodating not onky to myself and Gary but to all our guests and we could not ask for more.

We are already away but once back we will send you some more pictures but please see out favourite that has come about so far. And of course a vote will come your way.

Thank you all so much again

Wedding - May 2017

Hi Vanessa

We would like to thank you and all the staff at Highfield Park for delivering the most perfect wedding day we could've asked for! Kelly was absolutely amazing on the day and did such a brilliant job; we were thrilled with everything!

We will get some pictures together to send over to you (the professional ones won't be available until later this month).

We will certainly vote for you on guides for brides.

Thanks once again.

Wedding - April 2017

Hi Vanessa

I don't know where to begin! we had the most perfect day. I said to Scott the day after the wedding that the best decision we made was to choose Highfield Park as our wedding venue. So many of our guests commented on how well the day was run and how good all the staff were.

From our perspective our very first meeting at highfield when we were shown around was from Sarah who has now left. She was so warm  and friendly and totally sold the venue to us. We were both very disappointed when a few weeks after booking she emailed to advise she was leaving. We were concerned about who would take over. But Vanessa you were just great. So professional, emailed me back promptly and easily accessible when I called with any queries. Was lovely to meet you in person at our final details meeting and were so impressed with how detailed everything was.

We then had our food tasting with Kelly and loved her. She went through options on how to have the room set up and also gave us more information on how the actual day will run. We really wanted her to be our MOC.

However it was Christos and from our first meeting with him we just knew how good he was going to be. So friendly, kind and enthusiastic. On the day he worked so hard and my parents, maid of honour and other guests commented on how good he was.

There isn't a single thing I would change. Thankyou so much to everyone at Highfield Park. You made planning the wedding easy and stress free.

We can't wait to come back and visit again and again.

We would love someone we know to have a wedding there as we missed canapés and the buffet because we were so busy having pictures, dancing or socialising! But lots of people have said how good all the food was especially the evening buffet.

Wedding - April 2017

Hi Vanessa,

My only complaint is that it's all over... We had the most amazing day! Thank you!

One of the reasons we chose Highfield Park was because of the relaxed vibes we got from the venue. These vibes definitely helped to make our day everything it could have been and more.

MOC Lauren was absolutely fantastic! She was very friendly and professional and I'm sure she was a huge part of the day running so smoothly. She was also quick to resolve the teeny tiny problems we did have (a busy bar that needed more staff-our friends and family like a drink!). Nothing was too much bother for her. She was just brilliant!

The food was also delicious! We received very good comments about all the food. Those mini burger canapés-yuuuuummy!

I'd also like to thank you for answering my many questions! Again nothing has ever seemed too much bother for you either.

The DJ was brilliant as well! I literally danced the night away.

I have attached a few of the photos that we have already had back plus a couple of my favs that guests took. Yes I ended the night with Kieran's cravat around my head! Ha!

I think my mum has left you a review on trip advisor but it would be my absolute pleasure to review you on the wedding sites.

Thank you, thank you, thank you to everyone that was involved before hand and during our wedding. As my Dad said it was worth every single penny and it is a day that Kieran and myself will definitely never forget!

Wedding - April 2017

Hi Vanessa,

We had an amazing day! Thank you to everyone involved.

We are waiting on photos from the photographer at the moment but as soon as we receive them I will send them over. Happy to leave gleaming reviews for you guys! 

Please pass on my thanks to Kelly and Ash for all their work on the day. 

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