Access Statement

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment.

Our hotel is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the law.


We will ensure that training is provided on the requirements of the law as it relates to persons with disabilities. Training will be provided in a way that best suits the duties and responsibilities of employees and other staff members.


For pre-arrival assistance please contact our Reception team on 01189 326369.

Car parking
Parking bays for disabled guests can be found at the front of the hotel.

There is one step at the entrance to Reception, there is an alternative route in to the hotel by way of ramp at the front of the hotel on request.

We have 1 specially adapted spacious ground floor bedroom for customers with disabilities located in our Fir Tree Court Building. This room has fully disabled access with a wet room and walk in shower plus emergency pull cords and is easily accessible by wheelchair. This room also has its own entrance from the outside of the building. Please contact our Reception team before booking so we can be sure to find you a room to suit your requirements - if you have difficulty walking but do not need a specially adapted room please speak to our reception team before booking.

Please note that a number of bedrooms are in the original part of the house which was built in the 17th century and therefore can only be accessed by stairs.   

Restaurants, Bars, Meeting & Event Rooms
The restaurant and bar are located on the ground floor and have direct access from the entrance, with no steps.  The Terrace can be accessed via the restaurant with no steps. All other meeting and function rooms on the ground floor are accessible without steps.

Our first floor meeting and event rooms can be accessed by stairs or by our disabled lift (not available for the public to use).

There is a disabled toilet on the ground floor. The toilet has vertical rails either side of the toilet and an emergency alarm pull cord.

Additional Information
Guide dogs are allowed in all areas of the hotel and bedrooms.

Ramps are available in certain parts of the hotel for wheelchair access.


We are committed to meeting the communication needs of people with disabilities. Where appropriate, the company will consult with people with disabilities to determine their information and communication needs.

Accessible Emergency Information
We will provide customers and clients with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities with individualised emergency response information when necessary.

Accessible Formats and Communication
Upon request, we will provide, or will arrange for the provision of, accessible formats and communication systems for persons with disabilities in a timely manner that take into account the person’s accessibility needs due to disability. We will consult with the person making the request to confirm the suitability of such systems.

Accessible Websites and Web Content
We will ensure that all internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable.

We will ensure that the process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.


Our hotel is committed to fair and accessible employment practices. This section outlines requirements for the accommodation of persons with disabilities during the recruitment process and throughout the course of employment with the company.

We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. Disabled applicants are automatically invited to attend an interview.

If a selected applicant requests support, we will consult with the applicant and provide, or arrange for the provision of, support that takes into account the applicant’s accessibility needs.

When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities.

Support for Employees
Upon the request of an employee with a disability, we will consult with the employee to provide, or arrange for the provision of, support that is needed to perform his/her job, and information that is generally available to other employees.

Workplace Emergency Response Information
Individual workplace emergency response information will be made available to employees who have a disability, if necessary, and if we are aware of the need.

Return to Work Process
Our hotel maintains a documented return to work process for its employees who have been absent from work due to a disability and who require help in order to return to work.

Performance Management, Career Development and Advancement & Redeployment

We will take into account the accessibility needs of employees with disabilities when conducting performance management or providing career development and advancement opportunities.

Any questions about the policy should be directed to the HR Manager.

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